Company Description
Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal venue for guests visiting the city for leisure or work.
Join our Maintenance team and help keep our hotel operating at its best. Working as part of a small, hands-on team and reporting directly to the Maintenance Manager, you will play an important role in ensuring our guest rooms, public areas, equipment and facilities are maintained to the highest standard. This is a varied role suited to someone who enjoys problem-solving, shows initiative and takes pride in delivering excellent service.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
As our Handyperson, you will be responsible for the day-to-day maintenance of the hotel, helping to provide a safe, functional and welcoming environment for our guests and team members. You will work independently for much of your shift while remaining connected with operational teams to ensure maintenance issues are resolved efficiently.
Key responsibilities include:
- Completing general repairs and preventative maintenance throughout the hotel.
- Conducting daily plant and equipment inspections and reporting faults.
- Responding to maintenance requests in guest rooms and public areas.
- Prioritising tasks and attending to urgent maintenance issues promptly.
- Maintaining accurate records of completed and outstanding maintenance work.
- Ensuring tools, equipment and workshop areas are maintained safely and professionally.
- Working collaboratively with operational departments to minimise disruption to guests.
- Following all WHS, environmental and hotel compliance requirements.
Qualifications
To be successful in this role, you will have:
- Previous experience in general building maintenance, facilities maintenance or similar hands-on role
- Experience within hospitality, accommodation or a customer-focused environment will be highly regarded.
- The ability to work independently and manage competing priorities without constant supervision.
- Strong communication skills and a genuine commitment to guest service.
- Confidence using technology and digital communication tools.
- Experience using hand and power tools safely and effectively.
- A proactive approach, strong attention to detail and excellent problem-solving skills.
Additional Information
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
*Please note, only candidates with current working rights in Australia will be considered. Visa sponsorship is not available for this role.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor - Careers - Our Philosophy
