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  1. Part-Time
  2. Permanent
  3. PULLMAN
  4. Rooms

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Pullman Melbourne On The Park, East Melbourne, Australia

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REF83238V

Guest Services Agent

Region

MEA SPAC


Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description

As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, guest centric environment and enjoys creating memorable experiences. 

Key responsibilities include (but not limited to):

  • Greet guests warmly and handle check-ins and check-outs with efficiency and care.
  • Respond to guest requests and questions with professionalism and local knowledge.
  • Promote Accor’s loyalty program and support sign-up targets.
  • Identify upselling opportunities to enhance guest experiences.
  • Manage phone calls, bookings, and basic porter duties as needed. 

Qualifications

To be successful in this role, you will have (but not limited to): 

  • A passion for providing a positive guest experience with a desire to create memorable experiences
  • Previous experience using Opera Cloud is desirable
  • Strong attention to detail, ensuring procedures are followed.
  • Confidence in making credit card and cash transactions.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment.
  • The flexibility to work a rotating roster (including, AM, PM & Weekend shifts). 

Additional Information

  • Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

  • Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

  • Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US