Guest Service Representative (Full-time)

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

Job Title: Guest Service Representative

First impressions are everything!  Your engaging smile and personality are the essence of a great Guest Service Representative.  As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning Moments Into Memories".

Hourly Rate:  $28.77

What you will be doing:

• Greet, check in and settle guest accounts while adhering to all service standards
• Assist guest regarding resort facilities in an informative and helpful way
• Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests.
• Serve as a sales agent promoting and up-selling accommodations and resort services
• Communicate internal and external guest requests via applicable resort software
• Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a bank
• Ensure that overall cleanliness and maintenance of our lobby exceeds expectations
• Familiarize yourself with group resumes ensuring all details of incoming and outgoing groups are executed
• Coverage of overnight shifts and duties as assigned
• Actively participate in monthly departmental sales promotions
• Organize time so all work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort and resort offerings in order to be our guests’ trusted guide

Your experience and skills include:

• Must be able to speak, read, write and understand the English language
• Requires good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
• Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera)
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments

Education

• High School diploma and/or vocational training
• A Degree in Hotel/Hospitality or Tourism is an asset

Experience

• Minimum of one year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service preferred
• Previous experience in luxury hotel environment desirable

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements:  Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  

So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani