Guest Service Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Report for duty punctually as required 
• Maintain high standards of personal appearance and grooming, inclusive of wearing the proper uniform while working
• Greet and interact with guests in a warm and friendly manner and conduct efficient check-in/check-out service ensuring all relevant information is recorded, processed and accurate payments taken
• Liaise and effectively communicate with all departments within the hotel regarding guest requirements
• Deliver consistently high quality and efficient service to all guests and staff
• Offer assistance to all guests
• Handle all guest issues in accordance with Accor  standards
• Complete daily checklist
• Assists guests with airline, hotels, car rental, tours and restaurant reservations as requested
• Maintain accurate records of all information on guests' requests
• Ensure all messages, confirmation of bookings, notes etc are delivered to guests promptly, this includes but is not limited to emails, telephone calls, text messages
• Ensure that all guest registration cards are correctly completed including billing, profiles, departure times and special requests
• Conduct Night Audit process as needed
• Conduct a briefing at change of shift to ensure all relevant and important information is passed on

Strong interpersonal and communication skills both written and oral.  Foreign languages would be an asset

Benefits

• £15.16 p/h
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Information on the processing of personal data

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.