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  1. Full-Time
  2. Permanent
  3. IBIS
  4. Food & Beverage

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ibis Chennai City Centre, Chennai, India

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REF7610M

Guest Service Associate

Region

MEA SPAC



Job Description

Job Description

 

Department    :  Food & Beverage Service

 

Designation   :  Guest Service Associate

 

Reports To     :  Team Leader – F & B Service/ Restaurant & Bar Manager

 

 

Prime Function:

 

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of hotel should be brought to the attention of the Management
  • Responsible for INTERREACT

 

Key Responsibilities:

 

People Management

 

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.

 

Financial Management

 

  • Identify optimal, cost-effective use of the resources and educate the team on the same.

 

Operational Management

 

  • Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
  • Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

 

 

Hygiene / Personal safety / Environment:

 

  •  Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
  • Respects the instructions and safety guidelines for the equipment (s)he uses
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

 

Key Contacts

 

Liaises with

Responsible for (as assigned)

 

Food & Beverage Department

 

 

Trainees

 

 

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

 

I am responsible for INTERREACT


Qualifications

B. Sc Hotel Management

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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