Guest Service Associate - Housekeeping

Join our team as a Guest Service Associate - Housekeeping at ibis Kochi City Centre !

We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

• Clean and maintain guest rooms, public areas, and back-of-house spaces to the highest standards of cleanliness and hygiene
• Respond promptly and professionally to guest requests and concerns
• Restock guest room amenities, linens, and supplies as needed
• Inspect rooms and public areas for cleanliness, maintenance issues, and safety hazards
• Collaborate with other departments to ensure seamless guest experiences
• Assist in deep cleaning and special projects as assigned
• Maintain accurate records of cleaned rooms and inventory
• Adhere to all safety and sanitation protocols
• Report any maintenance issues or safety concerns to the appropriate personnel

• Bachelor's degree in Hospitality Management or Diploma or Certificate Course in Hospitality Management preferred
• Strong attention to detail and commitment to cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Effective time management and organizational abilities
• Good communication skills in English; knowledge of additional languages is a plus
• Problem-solving skills to address guest concerns efficiently
• Physical stamina to perform cleaning tasks throughout the shift
• Knowledge of cleaning products and procedures
• Flexibility to work various shifts, including weekends and holidays
• Ability to work both independently and as part of a team
• Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions