Guest Service Agent

Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team.

Are you a people person with a passion for hospitality? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you at the The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West as a Guest Service Agent!

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Undertake the refilling of minibar in guest rooms for arrival rooms or top up for in house guests
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program  

Your Skills and experience include:

• Previous customer service experience advantageous, preferably in a Hotel environment
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay 

• Accelerate Your Growth: Unlock Accor Academy for career advancement.
• Your Time, Your Way: Flexible schedules for work-life balance.
• Live the Experience: Exclusive Accor Heartist Benefits worldwide.
• Bring Your Mates: Earn a referral bonus by referring friends.
• Perks That Matter: Uniform provided, global discounts.
• Support & Wellness: Access to our Employee Assistance Program.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.