Guest Service Agent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Novotel Cathedral Square has an opportunity for a Guest Service Agent with a positive can do attitude and fantastic sense of humour to join our Front Office team!

You will perform check ins, check outs, take payments, attend to incoming calls and emails in a professional manner and provide total customer satisfaction while complying with hotel health and security procedures. We are looking for an organized individual with excellent communication skills and a passion for delivering consistent and high quality customer service. 

Your experience and skills include:

• Experience in a similar role
• Passion for customer service
• Experience with Opera cloud system preferred
• Flexibility to work early or late shifts, weekends and public holidays.
• Ability to stand for long periods of time.
• Physically fit for casual porterage of guest luggage
• Excellent communication skills with a warm and friendly personality
• Knowledge of Hospitality or qualification in Hospitality preferred.

At Novotel Cathedral Square in Christchurch we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.
We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent. 

Benefits:

• Refer a Friend Bonus
• Staff Meals on Duty!
• Accommodation discounts and food & beverage discounts of up to 30% within the Pacific
• Learn your way – support your career development with access to Accor’s training platforms