Guest Service Agent (Hotel Receptionist)

We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

WHAT YOU WILL BE DOING:

• Deliver personalised service and create memorable experiences for every guest, in every interaction, every day.
• Promote and encourage enrolment in ALL – Accor’s loyalty program to non-members.
• Manage guest check-ins and check-outs efficiently while maintaining accurate guest accounts.
• Handle bookings, provide clear and helpful information, and accurately enter reservations.
• Respond promptly and effectively to guest inquiries.
• Address guest requests and resolve complaints with a positive and solution-focused attitude.
• Communicate and coordinate with other departments to support guest needs and manage room changes smoothly.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous experience in a hotel front office or reception role is preferred.
• Demonstrates a professional telephone manner and outstanding customer service skills.
• Possesses excellent communication, interpersonal, and time management abilities.
• Maintains a friendly, positive, and proactive attitude, with a strong team-oriented approach.
• Experience using Opera Cloud is highly regarded.

WHAT IS IN IT FOR YOU:

• Access ongoing learning and development through Accor’s RTO, “Learn Your Way.”
• Explore career growth and mobility opportunities across our international hotel network.
• Take advantage of global perks and discounts at Accor hotels and partner brands.
• Benefit from role-specific tools and support designed to help you succeed.
• Be part of a fun, supportive, and collaborative team environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS