__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ MOVENPICK

__vacancyopjusttionswidget.opt-Job Category__ Rooms

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Mövenpick Hotel Al Zaytoon Baghdad looking for a charismatic and service-focused Guest Relations Supervisor to lead our guest experience efforts and ensure our guests feel welcomed, valued, and cared for from arrival to departure .

Supervise daily operations of the Guest Relations team to ensure a personalized and seamless guest experience.
Greet VIP and returning guests, assist with check-in/check-out, and ensure their preferences and expectations are met.
Handle guest feedback, concerns, or complaints promptly and professionally, ensuring resolution and satisfaction.
Coordinate with Front Office, Housekeeping, F&B, and other departments to anticipate and fulfill guest needs.
Maintain guest profiles and records of preferences for future visits.
Train and guide Guest Relations Officers and ensure adherence to service standards.
Support in organizing special guest events, amenities, and welcome arrangements.
Monitor online reviews and guest satisfaction scores, and implement action plans for improvement.

Qualifications

Minimum 3 years of experience in a guest relations or front office supervisory role (preferably in a 4 or 5-star hotel).
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Fluency in English and Arabic (additional languages are a plus).
Well-groomed, professional appearance, and confident presence.
Knowledge of Opera PMS or other hotel software systems is preferred.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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