- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF66793U
Guest Relations Manager
Region
Luxury & Lifestyle
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Key Roles & Responsibilities
- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relation Officers.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Conduct house tours / site inspection and special room drops for VIP’s.
- Escorts all arriving guests to their respective suites.
- Escorts external guests to their destination.
- Escorts departing guests to their means of transport.
- Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
- Greet all residence guests personally.
- Promote Inter-Hotel sales and in-house facilities.
- Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
- Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
- Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
- Ensure ALL members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior to guest arrival and check-info system if necessary.
- Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
- Update and maintain efficient guest history system.
- Prepare requisition and distribution of amenities on a timely basis.
- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
- Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
- Abides by all policies and procedures.
- Has full knowledge of Sofitel standards.
- Performs related duties and special projects assigned by Senior Management.
- Strong written and verbal communication skills in English and Arabic.
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Raffles Istanbul, Istanbul, Turkey
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
At Raffles, every role is an opportunity to create unforgettable moments for our guests. As part of our passionate and dedicated team, you will deliver gracious, thoughtful, and intuitive service, emb
Reference
c4322c34-7d5a-4542-a70e-d195354bee4f
Expiry Date
01/01/0001
Salary
Location
Raffles Istanbul, Istanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
At Raffles, every role is an opportunity to create unforgettable moments for our guests. As part of our passionate and dedicated team, you will deliver gracious, thoughtful, and intuitive service, emb
Reference
0ee20699-e4f4-4164-bada-2e714ac03f8a
Expiry Date
01/01/0001
Salary
Location
MONDRIAN MONDRIAN DOHA, Doha, Qatar
Experience Level
Executive
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
What do we expect from you? Under the general guidance of the Executive Housekeeper or any other authorized by the management, assist in ensuring smooth and efficient maintenance of employee uniforms
Reference
0c347ff4-cc60-468c-ad77-465cfcd8a5b0
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON EDINBURGH, Edinburgh, United Kingdom
Experience Level
Entry Level
Job Schedule
Casual
Brands
THE HOXTON
Job type
Permanent
Locations
Edinburgh
Job Category
Rooms
Description
What's in it for you...Become part of a team that’s very passionate about creating great hospitality experiences.Competitive salary per hour.29 days holiday (including bank holidays), pension and life
Reference
df119d40-6774-4b6d-a672-49715ea93933
Expiry Date
01/01/0001
Salary
Location
ibis Kolkata Rajarhat, Kolkata, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kolkata
Job Category
Rooms
Description
We are seeking a highly organized and customer-focused Duty Manager to join our team in Ibis Kolkata, India. As a Duty Manager, you will play a crucial role in overseeing the Front Office operations a
Reference
d55e902c-a1d9-474f-b346-e7168f59f214
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Spring Hill, Brisbane, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
Your duties and responsibilities will include but are not limited to:Working overnight from 11pm to 7am, with the availability to work shifts across the 7 days, including weekends and public holidays.
Reference
655b0d72-29fd-41ba-b5a9-4bbe894c0143
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
Join Our Concierge Team – Full-Time & Part-Time Roles Available!As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience
Reference
e4e9d102-1249-4a06-b8e4-fef9a5967e3a
Expiry Date
01/01/0001
Salary
Location
, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
We are seeking an experienced and dynamic Front Office Professional to join our team in Sydney, Australia. As the Front Office Manager, you will play a crucial role in leading our front office operati
Reference
b15374a6-af4b-49fa-8735-cf0176f8451e
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Summary of Responsibilities: Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professi
Reference
73b07517-ed71-46ec-a92f-8a1d9bc40d38
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Housekeeping Attendant is responsible for providing consistent housekeeping service to guest rooms & other related areas to meet the hotel’s standards of cleanliness and presentation.What you will
Reference
772ab5b0-114b-4973-84f6-10074f7ef5da
Expiry Date
01/01/0001