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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Novotel Auckland Ellerslie, Auckland, New Zealand

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REF39905Q

Guest Relations Coordinator

Region

MEA SPAC



Company Description

Novotel & Ibis Auckland Ellerslie is a dual branded hotel home to Acacia Bar & Restaurant and multiple conference spaces. Our hotel has a combined 247 contemporary guest rooms with our staff creating memorable moments for our guests.


Job Description

As our next Guest Relations Coordinator, you will:

  • Collaborate with team members to recognise our VIP guests
  • Drive recruitment of new members to our loyalty program
  • Engage with guests and respond to feedback through our online platforms

Qualifications

Skills & Experience

  • Strong administration skills
  • Proven experience in customer-facing roles
  • Projects a professional image, being the face of the hotel
  • Awareness of the industry and its trends
  • Builds rapport and takes initiative to connect

Additional Information

What’s in it for you:

  • Staff & Friends/Family rates at Accor hotels worldwide
  • Opportunities for further development and worldwide career progression
  • Diverse and inclusive work culture
  • EAP Services +  Flexible Rosters
  • Supportive & Inclusive Leadership + Collaborative & Respectful Management
  • Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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