__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Job Description

The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.

Key Responsibilities:

Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
Reporting: Maintain records of guest interactions and prepare reports for management.

Qualifications

Bachelor’s degree in Hospitality Management or a related field.
Previous experience in a guest relations or customer service role, preferably in hospitality.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in multiple languages is a plus.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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