- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
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REF38446S
Guest Relation Officer - Chinese Speaking
Region
MEA SPAC
Novotel Bangkok Platinum Pratunam sits in the heart of Bangkok’s fashion and shopping district. Connecting to the city’s top attractions and public transport hubs. Take Bangkok’s central skywalk to the central of shopping centres for a shopping paradise. Step just outside the hotel to browse the bargains at Pratunam Fashion Mall or the market across the street.
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
- Liaise closely with other relevant departments to ensure that guests requests and needs are met.
- Update and maintain repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests’ complaints and comments tactfully and efficiently.
- kMaintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Tertiary education in Hospitality Management or related disciplines
- Able to work independently and handle shift duties
- Good command of spoken English and Mandarin
- Minimum 1 year of relevant experience
- Able to multi-task and work under pressure in the busy operations
- The ability to work well in a team environment
- Driven, dynamic and energetic
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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