Guest Relation Host/Hostess - Lobby Ambassador

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We are seeking a friendly and customer-focused Guest Relation Host/Hostess to serve as our Lobby Ambassador in Baghdad, Iraq. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

• Greet and welcome guests upon arrival, providing a warm and professional first impression
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences
• Handle guest inquiries, requests, and complaints promptly and effectively
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain the lobby area, ensuring it is clean, organized, and presentable at all times
• Assist with luggage handling and directions when needed
• Monitor guest satisfaction and collect feedback to improve service quality
• Perform administrative tasks such as answering phone calls and managing reservations
• Ensure compliance with hotel policies and safety procedures

• Previous experience in hospitality or customer service is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer skills and familiarity with hotel management software
• Fluency in English; additional languages are highly valued
• Familiarity with local culture and customs in Baghdad, Iraq
• Professional appearance and positive attitude
• Flexibility to work various shifts, including weekends and holidays