- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Melbourne on Collins, Melbourne, Australia
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REF62847K
Guest Experience Manager
Region
Luxury & Lifestyle
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.
PROPERTY DETAILS
- 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.
Working within our Front Office team you will establish standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
You will guide and mentor the Front Office team to ensure total guest satisfaction
Target profitability for the business whilst maintaining high standards
Create and maintain business reports reflecting operational movement
Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets
- Previous experience working in a luxury environment is necessary at a Supervisor or Management level
- A passion for interacting with people and a desire to go above and beyond to assist our guests.
- Proven experience in managing a team.
- Opera knowledge
- Willingness to work shifts, weekends and public holidays as part of the job role
- Have a valid Responsible Service of Alcohol certificate
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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