- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF17084F
Guest Experience Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.
- Handle guest concerns and react quickly, logging and notifying proper areas.
- Conduct regularly scheduled departmental meeting.
- Manage the departmental budget.
- Balance operational, administrative and Colleague needs.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.
- Previous leadership experience in a similar role required
- Previous PMS experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As an Arrival Ambassador, your passion and knowledge for the resort and the professionalism y
Reference
dbcde5f4-df72-4bda-a3aa-ab7447a6bf6f
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Es responsable de dar seguimiento al planchado correcto de blancos ,doblado de ropa,desmanche y separacion de los mismos.Manipulacion de equipos de lavanderia ,limpieza y reportes de produccion diaria
Reference
93440cf7-28cf-4936-960f-e135eebda3e1
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Ottawa
Job Category
Rooms
Description
Reporting to the Front Desk Manager and Guest Services Managers, responsibilities and essential job functions include but are not limited to the following: Provide outstanding service to our internal
Reference
cb604ef7-aa16-4bfa-952c-0b8f8b919508
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: General ManagerSupervises: Front Office Manager, Executive HousekeeperGeneral Purpose: The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk,
Reference
ebcbae9a-3141-4b65-97f7-d1ec03b34df8
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Reporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and enga
Reference
39d84e06-7bb5-4050-b1a0-7bafc458b241
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Reporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and enga
Reference
a39ecbc0-76af-4c41-829c-9a3803542e39
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Director of RoomsSupervises: Front Desk Agents, Bell/Valet, Night AuditGeneral Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the
Reference
6e12f1cf-56bc-4976-9296-83560641896a
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Public Area AttendantReporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following:ResponsibilitiesConsistently offer professional
Reference
14c4a94e-544d-4bbd-93aa-8f1589fd2d84
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Do you have a natural knack for hospitality, always ready with a smile and eager to extend a helping hand? If so, we have an exciting opportunity for you! Join us as a Guest Services Attendant at the
Reference
9400443b-63af-4443-8520-62d13e6492f7
Expiry Date
01/01/0001
Salary
Location
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Santa Monica
Job Category
Rooms
Description
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging
Reference
53c2a580-ce60-44ea-93af-605f41e8320a
Expiry Date
01/01/0001