Guest Experience Executive

Are you a people-person with a passion for creating unforgettable experiences? As a Guest Experience Executive, you'll be the go-to superstar ensuring every guest feels welcomed, valued, and delighted. From check-ins with a smile to solving surprises with flair, you'll be the magic that turns stays into stories worth sharing. Join our Novotel Sydney City Centre team as our next Guest Experience Executive!

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. 

Job Description

• Be the main point of contact for all guest enquiries with management of the Hotel Reservation Inbox and Telephones
• Utilise our Accor tools and liaise with the hotel departments to create memorable guest experiences
• Responsible for increasing and maintaining service standards and RPS
• Build face-to-face rapport with our guests when carrying out reception duties during peak hours/ days

Qualifications

• Relevant similar experience in the hotel industry
• Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment
• Ability to navigate through change and provide quick thinking solutions 
• Clear and confident communication skills – both written and verbal 
• Knowledge of Microsoft Outlook, Microsoft Office and Opera cloud

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Applications Close Wednesday 27 November 2024