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  1. Full-Time
  2. Permanent
  3. PULLMAN
  4. Rooms

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Pullman Cape Town City Centre, Cape Town, South Africa

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REF49129Z

Housekeeping Attendant

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Scope of Position:

Reporting to Executive Housekeeping, the Housekeeping Attendant is responsible for performing a combination of tasks which maintains the hotel’s cleanliness in a clean and orderly manner.  The Housekeeping Attendant is thereby contributing to a pleasant and positive Guest experience that will meet established standards of the Hotel.

Specific duties, responsibilities & Key performance areas

  • Must know, understand, and demonstrate all Accor satisfaction standards
  • Clean all mirrors and glasses; inside of windows; all vents in assigned areas stock all paper supplies in restrooms and storage closets; wipe, clean all marble and tables, dust all surfaces; keep all brass shiny, any cleaning that improves and maintains the Brand Standard of the hotel and property.
  • Follow the signing in and out procedures for keys
  • Vacuum carpets were needed, including rugs on service landing when needed or applicable
  • Report all maintenance needs to the maintenance department
  • Dust all upholstered furniture
  • Wipe down all base boards when needed
  • Perform all tasks using proper safety precautions
  • Offers assistance to Guests and colleagues in a courteous manner
  • Perform routine work or the same task daily
  • Report Lost & Found items to the security office
  • Maintain helpful, cooperative relations with fellow colleagues
  • Maintain all public restrooms, insuring proper cleanliness and supplies
  • Clean all public area, meeting rooms’ walls and doors
  • Check and replenish all soap/lotion dispensers in public toilets
  • To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
  • To stock up all pantries with clean linen according to par-stock
  • To assist the linen room as required with daily tasks
  • To clean all walls lights/ceiling lights as required
  • To assist with the removal of guestroom curtains for cleaning
  • To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
  • To report anything which could be classed as a Health and Safety hazard
  • Responsible for pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)
  • Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc, as per Accor’s standards.
  • Responsible for signing in and out master keys daily
  • Maintain proper usage of cleaning supplies and equipment
  • Update and mark all turned down rooms on their assignment paper
  • Take accurate room status reports at the end of the shift
  • Keep linen closets, supply closet and landing organized and clean
  • Empty vacuum cleaner each time it is nearly full
  • Reports any problems or questions to Supervisor assigned to your floor
  • Offer assistance to guest and colleagues in a courteous manner
  • To use “Cleaning in Progress” sign and keep the doors closed at all times, when making up rooms
  • To call In Room Dining/Room Service for removal of trays/trolleys
  • To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in on assigned floor or Vacant Rooms
  • To report to the executive Housekeeper any mattress protector, blankets, bedspreads, valances in need of change
  • To report any equipment malfunctioning which may be a Health & Safety hazard
  • Maintain excellent grooming and uniform standards
  • Read, Understand and follow all department policies
  • Attend pre-shift briefing on each shift
  • Ability to turndown set number of room per shift
  • Other duties as assigned by management

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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