Guest Experience Activation Manager (F/M/X)

Join us at Accor, where life beats to the rhythm of passion!
A pioneer in the art of responsible hospitality, Accor brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, across 110 countries. Each brand has its own personality, in which you may recognize yourself, but they all share a common ambition: to innovate and challenge the status quo.

By joining us, you will become a Heartist®, because hospitality is above all a matter of the heart.
You will join a caring environment and a team where you can fully express yourself. You will benefit from an atmosphere that fosters growth, the discovery of other professions, and the pursuit of career opportunities—within your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, both within and beyond the hospitality sector, as well as strong recognition for your daily commitment.
Whatever you do with us, in any profession, will offer you a deep sense of purpose: creating sustainable, memorable, and meaningful experiences for your guests, your colleagues, and for the planet.

Hospitality is a work of heart.
Join us and become a Heartist®.
To discover the life that awaits you at Accor, visit https://careers.accor.com/

To promote, implement, and activate Guest Experience (GX) and Brand Compliance (BC) programmes in our franchise hotels in France, serving as the on-the-ground relay for a portfolio of up to 15 VPOFs.

MAIN RESPONSIBILITIES:

• Execute the GX & BC roadmap, focusing on locally driven initiatives and successful integration of new business partners.
• Serve as the primary point of contact for SVPs, VPs, General Managers, and hotel teams, providing support and liaising with regional and global teams to address hotel-specific issues.
• Analyse performance of BC/GX KPIs, provide insights, and support hotels in improving key metrics, including reputation management.
• Implement and oversee hotel team member engagement initiatives, including training and challenges to animate and educate staff.
• Collaborate with ALL Regional Animators to maximise the use of available tools and enhance the ALL member experience.
• Support brand passion activation and contribute to the implementation of brand experience in hotels.
• Manage GX/BC actions for hotels entering and exiting the network.

• Teamwork & Motivator
• Results orientation – planning, problem solving & execution
• Multi-tasking, proactivity and creativity
• Decision making - autonomous in the search for solutions
• Strong communicator, open-mindedness, positive attitude 
• Project management skills
• Hospitality business understanding
• Analytical skills
• Languages: French & English, Spanish would be a great advantage

What's in there for you? 

• Unique opportunity to develop your career with worldwide Augmented Hospitality leaders. 

• Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more! 

• Work in a multi-national team. 

• Hybrid way of working (3 days in the office + 2 days at home). 

• Talent development opportunities. 

• Corporate Social Responsibility activities. 

If you see yourself in this role and are ready to take your next career step in an international, vibrant, and forward-thinking environment – we’d love to hear from you!

Our values: #BeAllYouAreWithAllYourHeart

At Accor, we are committed to diversity. Every individual, every personality, and every experience has a place to grow and to help us grow collectively. Everything we do, we do with our heart. We are creators of emotion, professionals of human experience, fully dedicated to others and to the world around us.

Live in ACCOR with yourself. With your talents, your passions, your teams, your ambitions—be all that you are with all your heart.