Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a detail-oriented and customer-focused GSA - Housekeeping to join our dynamic team at ibis Styles Mysuru, India. In this role, you will be instrumental in maintaining the highest standards of cleanliness, comfort, and safety throughout our hotel. You will work collaboratively with our housekeeping team and other departments to ensure every guest experiences an exceptional level of service and satisfaction. Your commitment to excellence, attention to detail, and friendly demeanor will directly contribute to our organization's success and guest loyalty.
- Maintain impeccable cleanliness and hygiene standards in all assigned guest rooms and public areas, ensuring a safe and comfortable environment that exceeds guest expectations
- Manage and responsibly use all departmental master keys and security protocols to ensure the safety and security of guests and hotel property at all times
- Inspect and prepare guest rooms with precision, including changing soiled linens, remaking beds, and equipping rooms with fresh linens and amenities according to organizational standards
- Conduct thorough inspections of room linens before placement and communicate any below-standard items to the housekeeping supervisor
- Implement and adhere to lost and found procedures with transparency and accuracy
- Maintain floor pantries, corridors, and fire exits in compliance with established standards and safety regulations
- Interact with guests and hotel personnel in a professional, courteous, and helpful manner, responding promptly to guest requests and concerns
- Collaborate seamlessly with all hotel departments to ensure maximum cooperation, productivity, and exceptional guest service
- Identify and recommend cost-effective solutions for resource utilization and educate team members on efficient practices
- Maintain and care for all departmental equipment, fittings, fixtures, and materials under your responsibility
- Monitor and control the availability and proper usage of supplies and materials to minimize waste
- Report to work on time and adhere to the posted schedule with reliability and commitment
- Participate in fire safety, security system, and behavioral training programs to enhance skills and ensure workplace safety
- Support new team members through on-the-job training and knowledge sharing to foster a collaborative and inclusive work environment
- Analyze and resolve guest concerns in a timely and efficient manner to ensure customer satisfaction and loyalty
Qualifications
- Diploma or Degree in Hotel Management or equivalent qualification
- Proven experience in housekeeping operations and guest service delivery
- Strong knowledge of housekeeping standards, procedures, and best practices
- Demonstrated ability to manage master keys and security protocols responsibly
- Proficiency in linen inspection, room preparation, and equipment maintenance
- Excellent time management and organizational skills with the ability to prioritize multiple tasks
- Strong interpersonal and communication skills with a customer-focused mindset
- Ability to work collaboratively with diverse teams across multiple departments
- Physical stamina and capability to perform manual housekeeping tasks efficiently
- Problem-solving abilities and attention to detail in all assigned responsibilities
- Flexibility with scheduling and willingness to adapt to operational needs
- Completion of fire safety and security training (or willingness to complete upon hire)
- Multilingual communication skills (preferred, particularly regional languages)
- Demonstrated commitment to maintaining health, safety, and hygiene standards
- Positive attitude, empathy, and dedication to guest satisfaction and team support
