Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Are you ready to make a lasting impression? We're looking for a Guest Services Associate (GSA) - Front Office to join our dynamic team in Mysuru, India. In this role, you'll be the welcoming face of our organization, creating memorable experiences for our guests from the moment they arrive until their departure. As a GSA-Front Office, you'll combine exceptional customer service with operational excellence, ensuring every guest interaction reflects our commitment to hospitality and quality.
- Greet guests with warmth and professionalism, creating a positive first impression that sets the tone for their stay
- Execute check-in and check-out procedures efficiently while maintaining accuracy and attention to detail
- Respond promptly to guest requests and inquiries, demonstrating empathy and a genuine commitment to problem-solving
- Manage guest accounts and settle payments with transparency and precision
- Proactively identify opportunities to personalize the guest experience and enhance their stay through thoughtful recommendations
- Promote hotel facilities and services strategically, identifying upselling opportunities that add value for guests
- Maintain the highest standards of customer service at the reception desk, consistently exceeding guest expectations
- Oversee day-to-day front office operations, ensuring smooth workflow and efficient team collaboration
- Communicate any matters affecting hotel interests to management promptly and transparently
- Support team members in a collaborative and supportive manner, fostering a positive work environment
- Organize and prioritize multiple tasks simultaneously while maintaining composure and efficiency
Qualifications
- Relevant diploma or degree in Hotel Management or equivalent hospitality qualification
- Minimum 1 year of professional experience in front office operations or guest services
- Excellent multi-tasking and time management abilities with strong organizational skills
- Demonstrated problem-solving skills and service-oriented mindset
- Strong interpersonal and team collaboration skills with the ability to work effectively in a fast-paced environment
- Exceptional verbal and written communication skills in English
- High level of flexibility, initiative, and sincerity in approach to work
- Professional demeanor with strong attention to detail and commitment to quality
- Proficiency with computer systems and general software applications
- Knowledge of Opera property management system is preferred
- Ability to remain calm and composed while handling guest concerns and conflicts
- Guest relations management experience and understanding of hospitality best practices
Additional Information
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
