GSA - Front office

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking an enthusiastic and customer-focused GSA - Front Office to join our team at Grand Mercure  Mysore, India. As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests from check-in to check-out.

• Warmly greet and welcome guests upon arrival, ensuring a positive first impression
• Efficiently manage check-in and check-out processes, handling guest inquiries and requests with professionalism
• Provide detailed information about hotel amenities, local attractions, and services in Mysuru
• Process payments and maintain accurate financial records
• Collaborate with other departments to ensure seamless guest experiences
• Anticipate guest needs and proactively offer solutions to enhance their stay
• Manage reservations, room assignments, and guest preferences using the hotel management system
• Handle guest complaints and concerns with empathy and efficiency, seeking timely resolutions
• Maintain a clean, organized, and welcoming front desk area
• Assist with upselling hotel services and room upgrades when appropriate
• Ensure compliance with hotel policies and safety procedures

• Diploma or degree in Hotel Management or related field
• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication skills in English, both written and verbal
• Strong interpersonal and team skills with a friendly, enthusiastic demeanor
• Exceptional multi-tasking and problem-solving abilities
• Detail-oriented with a commitment to providing high-quality customer service
• Proficiency in hotel management software; knowledge of Opera PMS is a plus
• Basic computer skills and ability to learn new systems quickly
• Flexibility to work in shifts, including weekends and holidays
• Ability to remain calm and professional in high-pressure situations
• Familiarity with local culture and attractions in Mysuru
• Strong organizational skills and ability to prioritize tasks efficiently
• Knowledge of hospitality industry standards and best practices
• Ability to stand for extended periods and perform light physical tasks