Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We're looking for a Guest Service Associate (GSA) - Food and Beverage to join our vibrant hospitality team in Gurugram, India. In this role, you'll be the cornerstone of our food and beverage operation, delivering exceptional guest experiences through attentive service, genuine hospitality, and an unwavering commitment to excellence. You'll work collaboratively with kitchen and bar staff to ensure every guest enjoys a memorable dining experience while maintaining our high service standards and contributing to a positive, inclusive team environment.
- Greet and seat guests warmly and courteously, ensuring comfort and satisfaction throughout their visit
- Present menus, take orders accurately, and serve food and beverages promptly and professionally with attention to detail
- Maintain table setup and cleanliness according to hotel standards and organizational guidelines
- Develop and maintain comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to assist guests with informed recommendations
- Coordinate seamlessly with kitchen and bar staff to ensure timely and accurate service delivery
- Handle guest inquiries, concerns, and complaints with empathy and professionalism, demonstrating resilience and problem-solving abilities
- Adhere strictly to hygiene, grooming, and safety standards to ensure a safe and welcoming dining environment
- Assist with billing procedures, cash handling, and payment processing while maintaining accuracy and integrity
- Support setup and breakdown for banquets, special events, and themed dining experiences with organizational efficiency
- Organize and manage assigned station to optimize efficiency and guest service delivery
- Contribute to a collaborative team environment by supporting colleagues, sharing best practices, and maintaining transparent communication
- Adapt quickly to changing situations and guest needs while maintaining composure during peak service periods
Qualifications
- Diploma or Degree in Hotel Management, Hospitality, or equivalent qualification
- 0–2 years of hands-on experience in food and beverage service within a hotel, restaurant, or similar hospitality establishment
- Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
- Strong attention to detail and organizational abilities to manage multiple tasks simultaneously
- Demonstrated positive attitude, team spirit, and collaborative work ethic
- Proficiency in cash handling, billing procedures, and basic POS (Point of Sale) system operations
- Physical stamina to stand for extended periods and move efficiently throughout the service area
- Problem-solving mindset with the ability to adapt to changing situations and guest needs
- Knowledge of food safety, hygiene standards, and service protocols
- Time management skills with the ability to prioritize tasks and maintain composure during peak service periods
- Conflict resolution skills and ability to handle challenging situations with empathy and professionalism
- Preferred: Experience with restaurant management software or digital ordering systems
- Preferred: Multilingual abilities to communicate effectively with international guests
- Preferred: Certification in food safety or hospitality service standards
