Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a dedicated and customer-oriented Guest Service Associate (GSA) for Food & Beverage Service to join our team at Grand Mercure Mysore, India. As a GSA - F&B Service, you will play a crucial role in ensuring exceptional dining experiences for our guests by providing professional and efficient service.
- Greet and welcome guests according to company standards, ensuring a positive first impression
- Take and process guest orders accurately, providing menu recommendations and answering questions about food and beverages
- Serve food and beverages in a timely and professional manner, adhering to quality and presentation standards
- Maintain cleanliness and organization of dining areas, including table setup and resetting
- Collaborate with kitchen staff to ensure smooth service and address any guest concerns or special requests
- Handle cash and credit card transactions accurately, using the Point of Sale (POS) system
- Respond promptly and efficiently to guest inquiries, complaints, or special requests
- Ensure compliance with food safety and hygiene regulations
- Assist in setting up and breaking down for special events or functions
- Maintain knowledge of menu items, daily specials, and any changes in offerings
- Contribute to a positive team environment by supporting colleagues and maintaining open communication
Qualifications
- Diploma or Degree in Hotel Management or equivalent qualifications
- Previous experience in food and beverage service preferred
- Strong knowledge of food and beverage service standards and etiquette
- Excellent customer service skills with a focus on creating memorable guest experiences
- Ability to work efficiently in a fast-paced, high-pressure environment
- Outstanding communication and interpersonal skills
- Team player with a collaborative attitude
- Fluency in English and Kannada (local language)
- Basic computer skills and familiarity with POS systems
- Knowledge of menu items, food preparation techniques, and dietary restrictions
- Flexibility to work in shifts, including weekends and holidays
- Detail-oriented with strong organizational skills
- Ability to stand for extended periods and lift up to 25 pounds
