GSA - F&B

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our dynamic hospitality team in Mysuru, India. In this role, you will be the face of our dining operations, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. As a GSA - F&B, you will play a vital role in creating memorable moments for our guests through attentive service, genuine hospitality, and collaborative teamwork.

• Greet all guests warmly upon arrival and escort them to their tables, creating a welcoming atmosphere from the moment they enter
• Perform opening and closing duties as assigned, including table setup according to established standards and procedures
• Inspect table settings, cleanliness, and side station preparation prior to service commencement to ensure operational readiness
• Deliver food and beverage services in accordance with departmental standards, ensuring prompt and accurate order fulfillment
• Serve food and beverages at the correct temperature and presentation, maintaining consistency with service excellence standards
• Apply food safety and hygiene precautions in accordance with hotel HACCP standards and protocols
• Personalize guest interactions by remembering patron names and preferences to enhance their dining experience
• Identify and capitalize on upselling and cross-selling opportunities to maximize revenue while promoting dining venue offerings
• Clear and reset tables efficiently following guest departure, maintaining a clean and organized dining environment
• Collect and verify food and beverage supply requisitions, ensuring accurate stock management and inventory control
• Report any guest complaints, incidents, or irregularities to management promptly and professionally
• Assist other Food & Beverage outlets during peak service times or as required by management
• Maintain comprehensive knowledge of all F&B services, menu contents, preparation methods, and hotel amenities
• Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
• Attend all scheduled briefings, meetings, and training sessions as assigned by management
• Report for duty punctually, wearing a clean and complete uniform while maintaining high personal hygiene standards
• Perform additional reasonable duties as assigned by hotel management

**Required Skills:**

• Exceptional customer service and interpersonal skills with the ability to build genuine rapport with diverse guests
• Strong verbal and written communication abilities
• Meticulous attention to detail and excellent organizational skills
• Ability to work effectively both independently and as part of a collaborative team
• Physical stamina to stand for extended periods and perform manual tasks
• Flexibility and adaptability to changing work schedules and operational demands
• Positive attitude with resilience in fast-paced environments
• Basic cash handling and financial awareness
• Multitasking capability and effective time management skills
• Problem-solving ability and quick decision-making under pressure
• Reliability and consistent punctuality

**Experience:**

• Prior experience in food and beverage service, hospitality, or guest-facing roles is preferred
• Demonstrated experience in table service and guest interaction
• Experience with inventory and supply management in a hospitality setting is advantageous

**Education & Certifications:**

• Industrial Training Completed (required)
• Relevant degree or diploma in Hospitality Management or Tourism Management (preferred)
• Food Safety and Hygiene certification or HACCP training (preferred)

**Domain Expertise:**

• Comprehensive knowledge of F&B services, menu offerings, and food preparation methods
• Understanding of hotel fire and life safety procedures and emergency protocols
• Familiarity with hotel services, amenities, and features
• Knowledge of service standards and guest interaction protocols
• Basic understanding of revenue management and upselling techniques