Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our dynamic hospitality team in Mysuru, India. In this role, you will be the face of our dining outlets, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. You will work collaboratively with our F&B team to ensure every guest receives personalized, attentive service in a fast-paced environment.
**Outlet Operations**
- Perform opening and closing duties as assigned, setting all tables according to established standards and procedures
- Deliver F&B services in accordance with departmental standards, ensuring consistency and quality
- Inspect table settings, cleanliness, and side station preparation prior to service commencement
- Greet all guests warmly upon arrival and escort them to their tables with genuine hospitality
- Ensure all food and beverages are served according to service standards, with attention to proper temperature and presentation
- Apply necessary precautions regarding food safety and hygiene standards (HACCP protocols)
- Pick up and serve food and beverage orders promptly, ensuring timely delivery to guests
- Personalize service by remembering guest names and preferences to enhance their dining experience
- Actively promote and upsell food and beverage offerings to maximize revenue opportunities
- Cross-sell other dining venues when outlets reach capacity
- Thank guests for their patronage upon departure and maintain a positive final impression
- Clear and tidy tables efficiently following guest departure, maintaining cleanliness standards
- Collect and verify food and beverage supply requisitions for accuracy
- Report any complaints, incidents, or irregularities to management promptly
- Provide support to other F&B outlets during peak service times or as required
**Additional Responsibilities**
- Maintain comprehensive knowledge of all F&B services, menu contents, preparation methods, and hotel services
- Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
- Attend all briefings, meetings, and training sessions as assigned by management
- Report for duty on time, wearing a clean and complete uniform at all times
- Maintain exceptional personal appearance and hygiene standards consistently
- Perform other reasonable duties as assigned by hotel management
Qualifications
**Required Skills & Abilities**
- Exceptional ability to focus on guest needs while remaining calm, courteous, and professional under pressure
- Strong interpersonal and communication skills (verbal and non-verbal)
- Excellent problem-solving abilities and sound judgment
- Proven ability to work efficiently in a fast-paced, high-volume environment
- Strong teamwork and collaborative skills with the ability to work cohesively with diverse team members
- Demonstrated multitasking capability and organizational skills
- Attention to detail with a commitment to maintaining service standards
- Physical stamina to stand, walk, and remain active throughout extended shifts
- Reliability and punctuality with consistent attendance
**Preferred Experience & Knowledge**
- Previous experience in food and beverage service or hospitality industry
- Familiarity with food safety and hygiene standards (HACCP protocols)
- Experience with upselling and cross-selling techniques
- Knowledge of hotel operations and guest service procedures
- Experience working in a team-oriented hospitality environment
**Preferred Certifications**
- Food Safety and Hygiene Certification (preferred but not required)
- Basic First Aid or CPR Certification (preferred)
**Personal Attributes**
- Genuine passion for delivering exceptional customer service
- Empathetic and inclusive approach to guest interactions
- Flexibility and adaptability to changing operational needs
- Goal-oriented mindset with commitment to excellence
- Professional demeanor and positive attitude
