- Full-Time
- Permanent
- SOFITEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
, Washington, US
__jobinformationwidget.freetext.ExternalReference__
REF27506O
Group Reservations Coordinator
Region
Americas
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
What is in it for you:
- Competitive salary
- Paid Time Off
- Medical, Dental and Vision Insurance, 401K
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service in all interactions
- You maintain a perpetual presence for the meeting planner by remaining attentive and answering client questions in a professional and warm manner
- You input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
- You update reservations including cancellations, rescheduling and shortening length of stay requests received by phone, fax or email in accordance with Sofitel Washington D.C. Lafayette Square group reservation policies
- You maintain group block inventory accurately and communicate changes and questions with revenue management and event services.
- You monitor group block cutoff dates, providing written reminders to clients in advance and ensuring revenue management and event services are aware if rooming lists are expected to be late and/or block inventory will be released.
- You set-up proper billing accounts according to accounting policies.
- You ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities when applicable
- You respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
- You liaise with Sales and other departments as required
- You provide reservation and pick up reports upon request
- You will cross reference Group resumes with system information and ensure accuracy, when necessary
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Event Sales Managers
- Other duties as assigned
Your experience and skills include:
- Customer Service experience required; Must possess outstanding guest services skills, sophisticated verbal & written communication skills
- Computer literate in Microsoft Windows/Microsoft Excel applications preferred
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
Your team and working environment:
- Opportunity to work with a diverse group, representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
, Angeles, Philippines
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Philippines
Job Category
Sales & Marketing
Description
This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.
Reference
886fd61c-480e-4c1d-916e-5cd3e14b7b8e
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
Reference
d752f9fd-9cd6-4f27-82b4-7adc0fec3e9f
Expiry Date
01/01/0001
Salary
Location
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Sales & Marketing
Description
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
Reference
49d2ccd4-3506-4bfa-be46-a7b78f730048
Expiry Date
01/01/0001
Salary
Location
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Sales & Marketing
Description
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
Reference
ab278d43-c771-44a1-95a2-7e08fc2c8943
Expiry Date
01/01/0001
Salary
Location
Rixos Al Mairid Ras Al Khaimah, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Sales & Marketing
Description
Provide administrative assistance as required to Sales teamMaintaining Sales collateral and creating and updating Power Point presentations for Sales and Conferences departmentPreparing a variety of w
Reference
9e370b85-b46e-4361-a4b0-78a10d8e1588
Expiry Date
01/01/0001
Salary
Location
ibis Doha, Doha, Qatar
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships a
Reference
3571ab0e-6cd3-4c7b-847c-6da6cc333cb4
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Sales & Marketing
Description
The primary purpose of the Events Manager is to anticipate and exceed the guest’s expectations and needs in planning and executing each event ensuring the best return value for the hotel. Confirm eve
Reference
8ac8d55e-207e-4d17-a9e3-4dfd7e524af9
Expiry Date
01/01/0001
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Sales & Marketing
Description
Responsável por realizar visitas diárias a clientes e potenciais clientes para apresentar tarifário e condições de hospedagem e eventos dos hotéis do Cluster Luxo no Rio de Janeiro (Fairmont Copacaban
Reference
dc44c9fd-a4b8-449f-879f-0bb58d8d6d0b
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Sales & Marketing
Description
Job Purpose:Under the general guidance of the Director of Sales & Marketing, responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to max
Reference
f3e54514-b9b4-4c10-aac7-6850b1d897d3
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Key Job ResponsibilitiesMARKETING PLANNINGDevelopment of the Hotel Sales & Marketing Sales PlanPreparation of the Hotel’s Budget and Goals programIdentify sources of business in all market segments an
Reference
a71166c8-a3c7-412d-8e04-7ad7b8783506
Expiry Date
01/01/0001