Group Reservations Agent

Located in the heart of Cairns City, Pullman Cairns International is part of the renowned Accor Group. Our hotel features 324 rooms with stunning waterfront and mountain views, plus 13 versatile conference spaces, making it the perfect destination for business and leisure travellers. The elegant three-story lobby, with marble floors and glass chandeliers, reflects the sophisticated ambiance of the Pullman brand.

We’re seeking a meticulous and driven Group Reservations Agent to join our team. In this role, you’ll manage group bookings with precision, ensuring seamless guest experiences and supporting the success of our hotel’s group operations. If you’re looking for a dynamic role where your contributions will directly shape memorable experiences for our clients, we’d love to hear from you.

Join our vibrant team as a Group Reservations Agent and play a vital role in managing and supporting group reservations at our landmark property. In this position, you'll handle all group bookings of 10 or more rooms, ensuring a smooth and efficient reservation process. From managing group blocks and payments to ensuring timely communication with clients and departments, your work will be integral to the success of our operations.

Key Responsibilities:

• Manage and oversee all group bookings of 10 rooms or more that do not require catering (except breakfast).
• Ensure timely input of reservations and data for all group bookings within a 24-hour period.
• Monitor group payments, cancellations, rooming lists, and ensure adherence to terms and conditions.
• Prepare and distribute group information sheets and ensure briefing of key hotel stakeholders prior to arrival.
• Oversee hotel inventory related to group reservations, managing potential wash of business.
• Produce and deliver reports as required, including Group Wash, Business Turndown, and Group Forecasts.

• Minimum of 1-2 years of experience in a Front Office or Reservations role
• Proficiency with Microsoft Office and Opera Cloud is highly advantageous 
• Demonstrated service orientation with exceptional attention to detail
• Proven ability to work independently, take initiative, and thrive in a dynamic environment.
• Excellent verbal and written communication 
• Flexibility to work a variety of shifts, including weekends and public holidays 

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.