General Manager - Mercure Melbourne Doncaster

Strategically located adjacent to Westfield Doncaster, Mercure Melbourne Doncaster stands as a premium destination in Melbourne’s vibrant eastern suburbs. Offering unparalleled access to upscale shopping, dining, and entertainment, the hotel is also a convenient gateway to Melbourne’s CBD, Tullamarine Airport, the Yarra Valley wine region, and the Dandenong Ranges.

The hotel boasts 183 stylishly appointed rooms and suites, designed for contemporary comfort. Guests can indulge in exceptional amenities, including an indoor heated swimming pool, a well-equipped gymnasium, and a stunning rooftop terrace offering panoramic city views. Our signature restaurant and bar provide an inviting atmosphere where guests can savour authentic local flavours and a diverse menu crafted with fresh, quality ingredients. For meetings and events, Mercure Melbourne Doncaster features 8 sophisticated and versatile event spaces, many with natural light, capable of accommodating up to 300 delegates, ideal for conferences, celebrations, and corporate gatherings.

We are looking for an experienced General Manager to lead and continue driving success at Mercure Melbourne Doncaster. This key role calls for an experienced hospitality professional dedicated to delivering outstanding guest experiences and strong business results. As the hotel’s leader and brand ambassador, you will apply your operational expertise and commercial acumen to lead a skilled team of Heartists® in a vibrant metropolitan environment.

Key Responsibilities

• Oversee all operational aspects of the hotel, ensuring departments consistently achieve and exceed performance targets.
• Develop and execute strategic plans that drive revenue growth, operational efficiency, and elevated guest satisfaction.
• Champion proactive sales and marketing initiatives to maximise occupancy, revenue, and market share.
• Lead, motivate, and develop a team of dedicated Heartists to foster a culture of excellence, collaboration, and continuous improvement.
• Cultivate and manage strong relationships with hotel owners, key stakeholders, partners, and the local community to enhance the hotel’s reputation and business opportunities.
• Drive a supportive, inclusive, and engaging workplace environment to nurture employee development and retention.

A qualification in hotel management, hospitality management, commerce or business administration would be highly regarded.

About You

• Minimum of 5 years’ senior leadership experience in hospitality, ideally within a full-service hotel environment, with demonstrable success in operations, revenue management, and team leadership.
• Proven ability to drive business results with strong financial acumen, including budgeting, forecasting, and profit optimisation.
• Skilled in building and managing complex relationships with hotel owners, stakeholders, and partners, while consistently delivering exceptional guest experiences.
• Inspirational leader with excellent communication skills, capable of fostering an engaged and motivated team.
• Strategic thinker with an entrepreneurial mindset and a strong commitment to Accor’s values and culture.
• Full Australian work rights.

About the Mercure Brand – Locally Inspired | Globally Consistent | Authentic | Inviting

With a global network of over 900 hotels in 60+ countries, Mercure hotels are distinct, locally inspired, and rooted in their communities. Each Mercure hotel offers an authentic experience, reflecting the unique culture and charm of its location. We balance consistent quality with a deep understanding of local heritage, creating inviting spaces where guests can discover the best of their destination.

Why Work for Accor?

At Accor, hospitality is more than a job—it’s a career path where you can thrive and be your authentic self. We are committed to your growth and wellbeing, offering a supportive, inclusive work culture and opportunities to explore limitless career possibilities across our 5,400+ hotels in over 110 countries.

Here’s how we support you:

• ALL Heartist Membership – Enjoy exclusive discounts on accommodation and dining worldwide.
• Family & Friends Discounts – Share your career perks with loved ones.
• Accor Live Limitless (ALL) Loyalty Program – Earn rewards and exclusive experiences.
• Learn Your Way – Access industry-leading training through Accor Academy and Typsy.
• Build Your Network – Connect with a global community of hospitality professionals.

Join us at Mercure Melbourne Doncaster and embark on a career journey filled with opportunity, growth, and the chance to create memorable experiences every day.

Discover your future with Accor at Accor Careers.