General Manager

Hotel Overview

Fairmont Royal Pavilion is a stunning 75-room luxury resort nestled along Barbados’ prestigious Platinum Coast. Renowned for its breathtaking oceanfront views and world-class hospitality, the resort also takes great pride in nurturing the personal and professional growth of its team. Employees are empowered through hands-on learning, mentorship, and meaningful opportunities to build rewarding careers in the dynamic world of luxury hospitality.

At Fairmont Royal Pavilion, our commitment to the future is guided by a deep respect for Barbados’ natural environment, vibrant community, and cherished guests. We are dedicated to advancing sustainable hospitality practices—reducing our carbon footprint, preserving local culture, and protecting the island’s rich biodiversity.

At Fairmont Royal Pavilion, you’re not just joining a team, you’re becoming part of a culture that celebrates excellence, nurtures talent, and rewards dedication. 

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

General Manager

As the General Manager of Fairmont Royal Pavilion, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business. This role partners closely with fellow executive leaders to ensure alignment with the Fairmont brand’s luxury standards and to deliver an exceptional guest experience throughout every stage of the guest journey.

Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.

As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.

Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.

Reporting Structure
The General Manager of Fairmont Royal Pavilion will report to the Regional Vice President, Caribbean and General Manager.

Key Interactions:

Internally

Executive Committee Members
Department Heads
Operational Leaders and Colleagues

Externally

Guests and VIPs
Owner’s Representatives
Vendors and Contractors
Government & Regulatory Bodies
Consultants & Affiliated Educational Partners
Corporate Office

Key Behaviours and Responsibilities:

1. Act with an open mindset:

• Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
• Demonstrate explicit knowledge and awareness of company standards as an integral role model.
• Build quality relationships with the management team.
• Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.

2. Create positive impact working with others:

• Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
• Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
• Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
• Recognize and appreciate the contributions and well-being of colleagues.

3. Strive for guest/client satisfaction:

• Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
• Maintain product and service quality standards by conducting ongoing evaluations.
• Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.

4. Consistently deliver excellence:

• Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel’s assets.
• Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
• Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
• Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
• Recognize and reward outstanding performance and celebrate achievements within the organization.

5. Enable team success:

• Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
• Encourage individuals to take on challenging assignments and stretch their capabilities.
• Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
• As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.

6. Create clarity:

• Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
• Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
• Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
• Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.

7. Inspire for top performance:

• Lead with passion and integrity, motivate and inspire others to achieve their best.
• Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
• Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
• Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
• Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
• Champions a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
• Convince others, negotiate, debate, and find win-win solutions.

Experience

• Prior experience as a luxury hotel or resort General Manager, Hotel Manager, Director of Operations 
• Bachelor's or Master's degree in Business Administration, Hospitality Management, or a related field
• Minimum of 10 years experience with an International Hotel Brand
• Past experience with capex planning and management
• Proven track record of successfully managing budgets and driving financial performance
• Strong knowledge of rooms, sales & marketing, digital marketing, e-commerce, and food & beverage services
• Excellent leadership skills with the ability to drive and motivate a dynamic team
• Demonstrated experience in strategic planning and implementing performance-driven initiatives
• Strong problem-solving and decision-making abilities
• Exceptional communication and interpersonal skills
• Proficiency in analyzing data and generating actionable insights
• Proven ability to develop, lead and motivate high-performing teams in alignment with luxury brand standards
• In-depth knowledge of international luxury standards, market trends and service innovation
• Outstanding communication, presentation and interpersonal skills to engage effectively with diverse stakeholders
• High attention to detail and a commitment to luxury presentation standards, representing the Fairmont brand with integrity and professionalism
• Strong delegation and organizational skills, with the ability to prioritize effectively in a dynamic environment
• Self-motivated and proactive, demonstrating initiative and adaptability in evolving operational contexts
• Committed to maintaining the security and confidentiality of guest and hotel information

Personal Attributes

• Charismatic and emotionally intelligent leader, known for diplomacy, resilience, and the ability to build strong, trust-based relationships
• Committed to cultivating collaborative, high-performing teams through empowerment, recognition, and shared accountability
• A polished, positive, and professional brand ambassador, consistently representing Fairmont with integrity and poise
• Detail-oriented and passionate about luxury hospitality, innovation, and continuous improvement
• Adaptable and flexible, thriving in dynamic, high-pressure environments while upholding the highest standards of excellence and professionalism

Your team and working environment:

Fairmont Hotels is a globally renowned luxury brand, celebrated for creating unforgettable memories for our guests. With more than 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, embracing innovation, and fostering a culture of excellence.

An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Together, let's create memories that exceed expectations. #BeLimitless