General Manager

Mantra Heritage, Inlet and Village are three properties located in the heart of Port Douglas in Tropical North Queensland, one hour drive north of Cairns CBD. This power trio property offers stylish studios, one and two bedroom suites with saltwater lagoon pools, sundecks and lush tropical gardens. Spend your downtime snorkelling The Great Barrier Reef, the largest coral reef ecosystem on earth, enjoy the scenic sky rail through the heritage rainforest or simply relax and take a crocodile sightseeing cruise through the mangroves.

Purpose

As General Manager, you will take on the crucial task of overseeing and managing all daily operations across three properties, guaranteeing their seamless and profitable function. This position requires you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.

The Role & Location

• This is a live on site position, package includes a spacious 2-bedroom apartment situated at Mantra Heritage, serving as the designated residence for the General Manager.
• Oversee a small team managing operations across the three properties
• Prior experience in strata management will be essential, as you closely collaborate with five body corporates, ensuring the smooth functioning of all properties
• Spend your downtime snorkelling The Great Barrier Reef, enjoy the scenic sky rail through the heritage rainforest or simply relax and take a crocodile sightseeing cruise through the mangroves

Primary Responsibilities

• Manage all facets of the properties including revenue management, recruiting & training, customer service and achievement of financial targets
• Responsible for leading and developing your team to ensure profitability and success
• Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
• Create and build strong relationships with key stakeholders, property owners, body corporates, guests and regional shared services
• Maintain excellent product and service standards whilst maximising revenue and balancing expenses
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
• Act as a liaison within the local community, representing Accor and fostering community engagement

Skills & Experience

• Demonstrate prior Operational, Hotel or General Manager experience and a deep understanding of stakeholder management
• You create environments where your team are encouraged and motivated to be their true self each day
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• Experience and capability to drive financial growth through skilful & thoughtful strategy
• Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
• Past experience working with body corporates in an MLR setting is highly regarded
• Hold current Real Estate licence (Class 1) (advantageous, not crucial)

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.