Full Time Door Person

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Position Summary: This role is pivotal in providing engaging, sincere, personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorman will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

What's in it for you:

• $21.74 per hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Medical, dental, and vision insurance available for all full-time employees and their families. Additional supplemental insurance available. Free base employee only medical insurance
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• To be an ambassador of the hotel, in and outside the workplace.
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
• To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
• To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
• To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• To assist in securing taxis/transportation for guests/visitors.
• To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
• To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
• To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
• To ensure uncompromising levels of cleanliness and maintenance of the workplace and to liaise with the housekeeping when necessary.
• To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
• To assist the drivers, valet parking and bell attendants in the daily activity.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To read and update the logbooks and to ensure a proper handover between the shifts.
• To strictly respect the key handling procedures.
• To respect schedules, terms and deadlines as agreed with the Management.
• To maintain knowledge of scheduled daily arrivals, departures and events or activities.
• To be aware of the hotel rooms and outlet timings and promote the internal activities and events.
• To be updated with the latest administrative, organizational, operational or other changes and news.
• To share daily activity highlights with the supervisor, including internal and external guest opportunities.
• To be entirely flexible and adapt to rotate within the different sub sections of the Guest Services Department.
• To carry out any other reasonable duties as assigned by Management.

Qualifications:

• Guest services experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Need a valid driving license
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position (include but are not limited to):

• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS