Front Office Supervisor

A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast with a team of 150 employees and growing.

The property’s leadership team aspires to attract, develop and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for their guests.

Front Office Supervisor

The Front Office Supervisor is responsible for supervising with the day-to-day operations of Front Office, Reservations, and Night Audit functions. This hands on role leads the team to ensure friendly and efficient service, contributing to a pleasant stay for Resort guests. 

WHAT YOU WILL BE DOING:

• Supervise both Front Office and Reservations daily operations.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Be an ongoing support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues. 

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Good interpersonal skills with ability to communicate with all levels of team members and guests, with confident and articulate communication, negotiation, relationship and networking skills.
• Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling.
• Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
• Previous experience in the hotel industry, and experience supervising, training and motivating team members highly regarded.
• Possess a strong background in Front Office procedures and Opera PMS, and a strong working knowledge of Microsoft Outlook and Microsoft Office.
• Available to work varied shifts from early mornings, late evenings, and occasional overnights, including weekends and Public Holidays as per our business demands.
• Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

WHAT IS IN IT FOR YOU?

• Wages paid in line with the Hospitality Industry General Award 2020) including penalty rates + Superannuation.
• Daily meals provided on shift and free car parking.
• Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Internal recognition events such as tenure milestones.
• Employee Assistance Program.

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.