Front Office Shift Leader

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Looking after the guests and ensuring they have an incredible experience with us
• Coaching & Training the Team members
• Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
• Supervise and support of the Front Office team.
• Handling any guest complaints.
• Direct daily front office operations.
• Supervise front talent and help out with accounting problems.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Perform any other duties as directed by the Front Office Management.

• Arabic speaker preferred
• Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team
• Knowledge of Opera Cloud has its advantageous
• Exposure in a 4 or 5 star hotel  environment
• Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
• Be a skilled negotiator to resolve a range of guest and employee concerns
• Immaculate personal presentation and high level of communication – both verbal &written

Front Office Shift Leader for Mercure Abu Dhabi Downtown