Front Office Manager

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel luxury. 

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the “Rebirth of a Sydney Icon” with us!

As our Front Office Manager, you will be overseeing Reception, Hotel Communications and Concierge areas. You'll drive team engagement, people management, guest feedback & problem resolution and our Sofitel luxury brand standards. You will live & breathe service excellence as you empower your diverse team to create memorable experiences for all. As the Leader in Front Office, you will have a connection to all departments across the Hotel.      

Benefits, Rewards, Motivations   

• Leadership role with the opportunity to contribute to our Senior Leadership Team on Hotel projects, strategy and innovation. 
• No 2 days will ever be the same and you'll thrive with variety.
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including birthday leave and 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow and position you for success in your leadership journey. 

• Guest obsessed and service minded.
• Proven negotiation & conflict resolution skills. 
• Desire to coach and develop Front Office hotel professionals.
• Drive & energy to take a team to the next level under your leadership.
• 2 years of experience within a leadership role in Front Office or 3-5 years within a luxury hotel. 
• Impeccable communication, presentation and interpersonal skills.
• Hold a current RSA and First Aid Certificate, or be willing to obtain. 

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full AU working rights are required for this role.