- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF69287I
Front Office Manager
Region
Luxury & Lifestyle
SOFITEL DUBAI the obelisk
Sofitel Dubai the Obelisk scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Manager and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
To manage the operations of Front Office by ensuring product and service quality standards are met.
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitor Front Office, and particularly Guest Relations personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition
- Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
- Maintain inter-departmental relationships to ensure seamless customer service
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
- Schedule and regularly conducts routine inspections of areas under his/her control
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Interpret computer reports and compile relevant statistics for front office
- Continually check the accuracy of room count
- Approve upgrades and special amenities
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
- Communicate to Director of Rooms all pertinent information such as the expected arrival and departure of VIPs
- Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
- Work with the Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Plan for future staffing needs and recruit in line with company guidelines
- Prepare detailed induction programmes for new staff
- Analyse training needs of Front Office staff and develop training programmes
- Conduct probation and formal performance appraisals
- Coach, counsel, discipline staff and provide constructive feedback to staff
- Work with the Finance and Business Manager in the preparation and management of the department’s budget
- Adhere to OH&S policies and procedures and ensure all direct reports do the same
- Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
- Excellent communication skills in English
- Ability to communicate in a second language
- Ability to work well under pressure, focus on details, think clearly, analyze and resolve problems, exercise good judgment, always with calm and composure
- Strong working knowledge of budgets, forecasting, profit and loss statements
- Ability to train and motivate individuals, creating and maintaining a cohesive team
- Good computer knowledge; able to use property management system
- Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
- Ability to ensure security and confidentiality of guest and hotel information
- Ability to work with constant interruptions with a high degree of professionalism
- Ability to prioritize and organize work assignments; delegate work
- Ability to direct performance of staff and follow up with corrections where needed
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 5 years’ relevant experience with at least 3 year at a management level
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all tim
Reference
51b315ce-9eef-4b10-93b9-1d2e4c60248d
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Receptionist First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience
Reference
1ee0b90f-5303-4559-ae84-85922021df34
Expiry Date
01/01/0001
Salary
Location
Pullman Bandung Grand Central, Bandung, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Bandung
Job Category
Rooms
Description
Supervise the implementation of housekeeping standards and procedures.Open and close the shift and ensure effective shift hand over.Assist with the preparation of efficient departmental work schedules
Reference
d23d68c1-7403-4f10-96f0-2630ead63797
Expiry Date
01/01/0001
Salary
Location
Pullman Bandung Grand Central, Bandung, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Bandung
Job Category
Rooms
Description
Duty Manager First impressions are everything! As a Duty Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience
Reference
f24cd0c9-71fa-4928-b560-165e69727a9d
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
We are seeking a detail-oriented and efficient Assistant Manager for our Housekeeping department in Mumbai, India. This role is crucial in maintaining the highest standards of cleanliness and guest sa
Reference
344aa5ef-54dc-4946-bd9f-a7a555d6ab2c
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
We are seeking a professional and customer-focused Front Office Executive to join our team in Mumbai, India. As the face of our organization, you will play a crucial role in ensuring exceptional guest
Reference
47ffb1a3-462d-4869-b525-3590ffb4394e
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
e4256229-c9b6-4fea-8014-e35ed93a840f
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Main purpose:You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).Take ownership for the security and safety of the guestsTo have a
Reference
59748f59-2aa8-4ae3-86d8-b7a21b7ea3df
Expiry Date
01/01/0001
Salary
Location
Novotel Cairns Oasis Resort, Cairns, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Cairns
Job Category
Rooms
Description
What You’ll Be Doing As a Guest Service Agent, you’ll be the first smile our guests see and the last goodbye they remember. You'll help create a seamless, welcoming experience from check-in to check-
Reference
9d1b296b-0a50-4bbc-92df-c3f15c0efb06
Expiry Date
01/01/0001
Salary
Location
ibis Styles Brisbane Elizabeth Street, Brisbane, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us.You'll work closely with the reservations, housekeeping, mai
Reference
0a60f708-1e43-4b69-8eef-96cd999e20e6
Expiry Date
01/01/0001