- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles The Palm Dubai, Dubai, United Arab Emirates
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REF67244W
Front Office Manager
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 360 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
THE POSITION
To manage the operations of Front Office by ensuring product and service quality standards are met.
KEY RESPONSIBILITIES
Guest Service & Operations
- Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service.
- Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members.
- Maintain high standards in appearance, hygiene, and conduct across the department.
- Ensure daily accuracy of room inventory and manage upgrades and special requests.
- Handle system recovery procedures and interpret front office reports/statistics.
Team Leadership & Development
- Lead and motivate the Front Office team to achieve service excellence.
- Conduct regular departmental meetings and performance reviews.
- Support recruitment and onboarding in collaboration with T&C.
- Identify training needs and implement programs for continuous development.
- Provide coaching, guidance, and disciplinary support where necessary.
Financial & Strategic Management
- Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
- Collaborate with the Finance team on budgeting, cost control, and forecasting.
- Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.
- Collaboration & Compliance
- Maintain strong interdepartmental relationships to enhance the guest journey.
- Conduct routine inspections to ensure upkeep of facilities and equipment.
- Ensure compliance with safety, security, and OH&S policies.
- Log incidents and maintain confidentiality of guest information at all times.
- Degree from School for Tourism & Hotel Management
- Minimum 5 years’ relevant experience with at least 3 year at a management level
- Proven ability to manage budgets and drive performance metrics.
- Fluent in English; knowledge of a second language is a plus
- Strong knowledge of PMS systems (Opera cloud) and Microsoft Office Suite
PERSONAL ATTRIBUTES
- Calm, composed, and effective under pressure.
- Confident decision-maker with strong problem-solving skills.
- Natural leader with ability to train, coach, and build team cohesion.
- Guest-focused with excellent interpersonal and communication skills.
- Organized, detail-oriented, and able to manage multiple priorities
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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