Front Office Manager

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

Centrally located in the vibrant Darling Harbour precinct, Novotel & ibis Sydney Darling Harbour are flagship hotels within the Accor network. With over 750 guest rooms overlooking the stunning harbour and Sydney skyline, our hotels are known for their quality, simplicity, and genuine Heartist® hospitality.

We are seeking an experienced Front Office Manager to lead the Front Office Team, empowering Heartists, collaborating with operations, creating memorable guest experiences, and driving key performance outcomes.

As the Front Office Manager you will:

• Lead the Front Office Team including Porters/Concierge, Guest Experience, Switchboard Operators, Reception and Assistant Managers in one of Sydney's largest Accor Hotels.
• Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests
• Create welcoming places and memorable experiences not only for our guests but also for your team.
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the Operations Manager on loyalty recruitment, projects, reports and initiatives in the hotel and with the whole hotel team

• Previous experience as a Front Office Manager in a medium-sized property, demonstrating strong leadership and the ability to train, mentor, and empower a team.
• In-depth knowledge of hotel property management systems, conflict resolution, negotiation skills, and the flexibility to work across various shifts.
• RSA and First Aid certification (or willingness to obtain prior to commencement) to ensure a safe and professional environment for both guests and team members.

• Work with an experienced leader and lay foundation to a strong career progression pathway
• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Discounted Accommodation and F&B in Accor hotels worldwide
• Complimentary laundering 
• Annual Staycation to say thank you!

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.