Company Description
“Hospitality is a work of Heart” at ibis Styles Hobart
Centrally located on Macquarie Street, ibis Styles Hobart is Tasmania’s largest hotel, offering 296 rooms and positioned just a short walk from Hobart’s iconic waterfront and Salamanca Market.
We are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.
As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.
You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.
Join us and become a Heartist®.
Job Description
About The Role:
- Lead and oversee all Front Office operations, ensuring exceptional service delivery and alignment with brand standards
- Effective management of the Hotel Front Office operation
- Take ownership of departmental performance, driving continuous improvement across service engagement, and financial outcomes
- Drive key performance metrics, including RPS, NPS, loyalty enrolment, and upselling initiatives
- Ensure seamless guest arrivals and departures through effective room allocation and front desk management
- Liaise closely with Reservations to optimise room allocation and maximise yield
- Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty
- Oversee Front Office systems, reporting, and daily operational processes
- Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures
- Lead by example by embedding Accor’s Heartist values and vision within your team
- Ensure adherence to emergency communication procedures
Qualifications
About You:
- Proven leadership experience within Front Office or a similar environment (minimum 2 years preferred)
- Minimum 5 years front office experience
- Strong operational knowledge of Front Office procedures and Opera PMS
- Experience in forecasting, budgeting, and revenue management principles
- Demonstrated ability to manage rosters and control labour costs to meet targets
- A confident and professional leader with a strong presence and the ability to inspire teams
- Exceptional communication skills, with a passion for coaching and developing others
- Calm under pressure, solutions-focused, and guest-centric in your approach
- Highly organised, tech-savvy, and driven by efficient systems and processes
- Flexibility to work a variety of shifts, including weekends, evenings and public holidays
Additional Information
What is in it for you?
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
- Be part of a dynamic hotel environment with a supportive and fun team
- Recognition of service anniversaries and Accor Tenure Milestones
We are unable to provide sponsorship for this role, so Australian working rights are required.
