- Full-Time
- Permanent
- THE HOXTON
- Rooms
__jobinformationwidget.freetext.LocationText__
HOXTON THE HOXTON POBLENOU, Barcelona, Spain
__jobinformationwidget.freetext.ExternalReference__
REF43618W
Front Office Manager
Region
Luxury & Lifestyle
We’re looking for a Front Office Manager to join our team at The Hoxton, Poblenou!
The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).
More about us...
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Reporting to the Director of Operations, you will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.
What's in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- A competitive salary and eligibility to participate in our discretionary bonus scheme.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
What you’ll do…
- Creating a memorable guest experience for our guests that will leave them wanting to return for more.
- Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
- Previous experience in hospitality in a Front Office Manager role within a four or five-star hotel property.
- Must be fluent in Spanish and English; Catalan is preferable and additional languages will be highly valuable.
- Passionate about team development and a demonstrated experience in coaching and developing your team.
- You’ve got plenty of experience dealing with different types of requests successfully.
- You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
- Experience with using Opera Cloud or a similar property management system.
Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Banyan Tree Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
BANYAN TREE
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
You are at the heart of the hotel! As a Laundry Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a me
Reference
f6de3fc2-b222-4e44-9f38-2653722cb74b
Expiry Date
01/01/0001
Salary
Location
ibis Chalon-sur-Saône Europe, Chalon-sur-Saône, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Leader dans l’âme, vous aimez les challenges, la polyvalence et le travail en équipe ?La Réception n’a pas de secret pour vous et aujourd’hui vous souhaitez développer de nouvelles compétences en mana
Reference
50096f4b-5ee6-4915-a574-a67ea9bcd691
Expiry Date
01/01/0001
Salary
Location
ibis Chalon-sur-Saône Europe, Chalon-sur-Saône, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
4J travaillés/ 39h hebdoVous aimez les responsabilités et travailler la nuit ? Vous êtes autonome, réactif, polyvalent et rigoureux ? Les Ibis Europe et Ibis Budget Chalon-sur-Saône Nord vous attende
Reference
1d235625-c7a6-484e-9ffa-bc9d8bcf413e
Expiry Date
01/01/0001
Salary
Location
ibis Chalon-sur-Saône Europe, Chalon-sur-Saône, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vous aimez rendre service, le contact client, les journées qui ne se ressemblent pas, travailler en équipe ? Vous avez besoin d’une activité diversifiée, d’autonomie et vous souhaitez évoluer ?Venez
Reference
3ca10aa7-6ae3-4231-951f-312577927a1f
Expiry Date
01/01/0001
Salary
Location
Sofitel Brisbane Central, Brisbane City, Australia
Experience Level
Entry Level
Job Schedule
Casual
Brands
SOFITEL
Job type
Permanent
Locations
Brisbane City
Job Category
Rooms
Description
You are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memor
Reference
c47e9dfd-fffa-41b4-97d2-7828e0603fab
Expiry Date
01/01/0001
Salary
Location
Novotel Abu Dhabi Al Bustan, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
• Welcomes guests and assist them from their arrival through to departure • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay • Helps meet the
Reference
69fd90ab-c1eb-40af-92b3-e099d1b77b3a
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Ise-shima Resort & Spa, Shima, Japan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
Japan
Job Category
Rooms
Description
Perform administration duties for Front Office and HousekeepingMaintain high quality of guests experienceManage rooms division with flowless operationsMaintain regular and effective communication with
Reference
e2575707-08da-4411-a54f-89559c9a120c
Expiry Date
01/01/0001
Salary
Location
Novotel Sydney International Airport, Wolli Creek, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Wolli Creek
Job Category
Rooms
Description
What you will be doing: Managing the day-to-day operations of the Front Office and Housekeeping ensuring that guests and owners expectations are exceeded whilst maximising profitability. Assume leader
Reference
f973ea5a-490c-4dce-8069-17bd8a65e3fe
Expiry Date
01/01/0001
Salary
Location
The Sebel Quay West Suites Sydney, The Rocks, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
The Rocks
Job Category
Rooms
Description
The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes ch
Reference
ec720ab5-17bd-47ac-9def-5a1de14e6227
Expiry Date
01/01/0001
Salary
Location
Novotel Sunshine Coast Resort, Sunshine Coast, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sunshine Coast
Job Category
Rooms
Description
We are seeking an experienced Assistant Manager or Duty Manager to join our vibrant Front Office Leadership Team! In this role, you’ll work closely with all stakeholders to ensure the smooth operation
Reference
057c3b2b-d02d-4faa-87fb-937a49f9860a
Expiry Date
01/01/0001