- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Boston, Boston, United States
__jobinformationwidget.freetext.ExternalReference__
REF60576S
Front Office Manager (Duty Manager)
Region
Luxury & Lifestyle
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services, concierge, and Raffles Service(telephone), while consistently achieving exemplary guest service and adhering to Raffles policies and procedures.
- Professional manner, outgoing personality, self-driven
- Bachelor's Degree in Hospitality Management preferred
- Minimum 2 years previous Front Office experience preferred, 1+ year in supervisory role
- Experience in a luxury environment is preferred
- Able to work calmly under pressure, possess excellent interpersonal, written and verbal communication skills
- Highly organized with the ability to be flexible with hours, days off, assignments and additional duties
- Annual incentive/bonus eligible.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision, life insurance and more.
- Compatible 401K plan.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
25hours Hotel Munich The Royal Bavarian, Munich, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Munich
Job Category
Rooms
Description
What does your day-to-day work look like ...Designing and curating the hotel shop rangeLiaising with the various suppliers and our head officeLaunching co-operationsProactive sales advice and optimisa
Reference
8ac6bbb5-e923-40ab-85dc-12c94febd8db
Expiry Date
01/01/0001
Salary
Location
Novotel Southampton, Southampton, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
In this role you will:Provide exceptional service during check-in, check-out and throughout the guest stay.Ensure procedures are followed in relation to guest confidentiality and safety.Maintain accur
Reference
e3d07a3c-3881-4532-aad3-2415d4f3ecf2
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Munich The Royal Bavarian, Munich, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Munich
Job Category
Rooms
Description
Wie sieht Dein Arbeitsalltag aus ...Gestaltung und Kuratierung des Hotelshop-SortimentsZusammenarbeit mit den verschiedenen Zulieferern und unserem Head OfficeLancieren von KooperationenProaktive Verk
Reference
36e660d1-7ba1-473e-8c03-8a136338b045
Expiry Date
01/01/0001
Salary
Location
SANS MARQUE FAIRMONT GRAND TARABAYA ISTANBUL (MANAGED BY ACCO, İstanbul, Turkey
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Specific duties, responsibilities & Key performance areasCustomer relations:Develop close professional relationships with guests throughout their stay with the aim of gaining their loyaltyAnticipates
Reference
669c8e63-e811-482f-8ebb-d718fdff5d40
Expiry Date
01/01/0001
Salary
Location
Novotel Lisboa, Lisbon, Portugal
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Lisbon
Job Category
Rooms
Description
Procuramos uma/um novo Assistant Housekeeping Manager para o Novotel Lisboa!O que esperamos de ti:Juntamente e reportando à Housekeeping Manager, manter a supervisão diária de toda a equipa de Houseke
Reference
d0911b0c-1a0c-4fb6-9842-ec4642932df8
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Ikoyi Lagos, Lagos, Nigeria
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Lagos
Job Category
Rooms
Description
WHAT YOU WILL BE DOING:Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor’s loyalty program to non membersC
Reference
4df4efaf-eb56-4bb9-b9d4-b1b2f98d1c19
Expiry Date
01/01/0001
Salary
Location
ibis Styles Madrid Airport Valdebebas (Apertura Abril 2025), Madrid, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Madrid
Job Category
Rooms
Description
Estamos emocionados de anunciar la apertura del Ibis Styles Madrid Aeropuerto Valdebebas en abril de 2025, y estamos buscando Ayudantes de recepción para unirse a nuestro equipo dinámico. Si te apasio
Reference
e3663b8c-b2e3-4d68-bea1-4b05e3d1c767
Expiry Date
01/01/0001
Salary
Location
Mercure Nantes Centre - Grand Hôtel, Nantes, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Apprenticeship
Locations
France
Job Category
Rooms
Description
Votre rôle:• Vous accueillez et prenez en charge le client depuis son arrivée jusqu'à son départ• Vous contribuez à la satisfaction permanente du client en assurant une prestation de qualité tout au l
Reference
cc3446aa-91ff-4ad1-b2c4-6b0b647f92f5
Expiry Date
01/01/0001
Salary
Location
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: Answer incoming calls promptly and professionally.Transfer calls to the a
Reference
f2afe19d-dec4-426f-a3ea-e3221f04f8bc
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MAKADI BAY, Hurghada, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Hurghada
Job Category
Rooms
Description
Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.2.2 Create a communication bridge between guests and operational depa
Reference
5d0a4d22-2bbb-4715-9c3f-c6c9a465b733
Expiry Date
01/01/0001