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  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Rooms

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Raffles Boston, Boston, United States

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REF60576S

Front Office Manager (Duty Manager)

Region

Luxury & Lifestyle


Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.


Job Description

The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services, concierge, and Raffles Service(telephone), while consistently achieving exemplary guest service and adhering to Raffles policies and procedures.


Qualifications

  • Professional manner, outgoing personality, self-driven
  • Bachelor's Degree in Hospitality Management preferred
  • Minimum 2 years previous Front Office experience preferred, 1+ year in supervisory role
  • Experience in a luxury environment is preferred
  • Able to work calmly under pressure, possess excellent interpersonal, written and verbal communication skills                                   
  • Highly organized with the ability to be flexible with hours, days off, assignments and additional duties

Additional Information

  • Annual incentive/bonus eligible. 
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
  • Excellent Company benefits including medical, dental, vision, life insurance and more. 
  • Compatible 401K plan. 
  • Personalized development opportunities across Accor's extensive brand portfolio.  
  • Ability to make a difference through our Corporate Social Responsibility activities.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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