Front Office Executive

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a dynamic and customer-oriented Front Office Executive to join our team in Mumbai, India. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of service.

• Greet and welcome guests, providing a professional and friendly first impression
• Manage daily front desk operations, including check-ins, check-outs, and room assignments
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with housekeeping and other departments to ensure smooth operations
• Maintain accurate guest records and manage reservations using hotel management software
• Process payments and handle cash transactions accurately
• Provide information about hotel services, local attractions, and transportation options
• Ensure the lobby and reception area are clean, organized, and presentable at all times
• Assist in training and mentoring new front office team members
• Contribute to maintaining high standards of customer service throughout the hotel
• Manage and update the front office logbook and shift reports
• Collaborate with other departments to resolve administrative and operational issues
• Stay informed about hotel events, promotions, and special offers to effectively communicate with guests

• Diploma or Degree in Hospitality Management or a related field
• Previous experience in a front office or customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software and computer systems
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of hospitality industry standards and best practices
• Professional appearance and friendly demeanor
• Flexibility to work various shifts, including weekends and holidays
• Fluency in English; knowledge of additional languages is a plus
• Strong organizational skills and ability to prioritize tasks effectively
• Ability to remain calm and composed under pressure
• Team-oriented mindset with a willingness to assist colleagues as needed