__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ IBIS

__vacancyopjusttionswidget.opt-Job Category__ Rooms

Job Description

Welcome and greet guests upon arrival, providing a warm and professional first impression
Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
Handle guest inquiries, requests, and complaints promptly and courteously
Maintain accurate guest records and manage reservations using our hotel management system
Collaborate with other departments to address guest needs and resolve issues effectively
Process payments and handle cash transactions accurately
Maintain the cleanliness and organization of the front desk area
Provide information about hotel services, local attractions, and transportation options
Assist with administrative tasks, including maintaining the front office logbook and shift reports
Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

Excellent customer service skills with a friendly and professional demeanor
Strong verbal and written communication abilities
Proven problem-solving skills and ability to handle challenging situations calmly
Keen attention to detail and strong organizational skills
Proficiency in computer systems and hotel management software
Previous experience in hospitality or customer service preferred
High school diploma or equivalent required; degree in Hospitality Management a plus
Knowledge of hotel operations and front office procedures
Ability to work flexible hours, including nights, weekends, and holidays
Multilingual skills advantageous
Team-oriented mindset with a collaborative approach to work
Ability to multitask and prioritize in a fast-paced environment

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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