- Full-Time
- Permanent
- IBIS STYLES
- Rooms
__jobinformationwidget.freetext.LocationText__
ibis Styles Sepang KLIA, Sepang, Malaysia
__jobinformationwidget.freetext.ExternalReference__
REF69997Y
Front Office Ambassador
Region
MEA SPAC
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
The Front of House team at ibis Styles Sepang KLIA play an integral part of the Guest Experience, from greeting all guests as they step from their vehicles, to waving them off at the end of their stay - and everything in between to ensure their stay is the most enjoyable and wonderful experience they have ever had in a 5* hotel. No job or request is too small for this team and for this busy group, the teamwork required is undeniable and unique.
A Front Office Ambassador
- Welcomes guests with a smile and is generally the first point of contact.
- Responsible for keeping the main reception area clean and tidy.
- Reads and acknowledges all handovers and guest issues in order to be aware of any issues.
- Follows expected radio procedure and is mindful of what is communicated and how.
- Monitors the reception inbox, replying to all emails with an acknowledgment for arrivals and answering all enquiries in a timely manner, ensuring that the inbox is cleared daily.
- Answers the main phone politely, with a smile and responds to requests accordingly and in a friendly manner.
- Communicates with other teams to enquire information is shared quickly and efficiently regarding guests requirements using email, phone or talkie.
- Reports any maintenance issues using the correct procedure and in a timely manner.
- Monitors check in sheets and contact guests ahead of arrival to answer queries and prepare for arrival.
- Checks the evening handover sheet to ensure any relevant issues are brought to the team’s attention.
- Has pride in their appearance, and is dressed in a smartly presented uniform, with long hair tied back or up.
- Staffs the reception welcome cabin to ensure a warm welcome is extended to all arrivals.
- Previous experience in a similar level of establishment is preferred.
- Previous Front of House and guest facing experience is essential
- Experience with the booking system, Opera Cloud is essential with experience desirable.
- Strong teamwork and communication skills to effectively collaborate with the FOH team.
- Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
- The ability to handle complaints and deal promptly with any issues, using tact, diplomacy and with a smile is required.
- Good health and a general level of fitness is required as carrying and moving luggage is an essential part of this role.
- Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest welfare in the first instance.
Inspired Place for inspiring People
Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mercure Kathmandu Sukedhara Heights, Kathmandu
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Job Category
Rooms
Description
Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality s
Reference
77ea2ce2-f756-4a72-8761-de81ecc16ac9
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Temporary
Locations
Lusail
Job Category
Rooms
Description
Bell / Luggage Attendant (Seasonal)This position is responsible to welcome and greet our guests in line with our company standards. Assist the guests with their luggage, respond to inquiries, and upse
Reference
1d2c524a-c128-497b-8ada-94a975beecf5
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all tim
Reference
51b315ce-9eef-4b10-93b9-1d2e4c60248d
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Receptionist First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience
Reference
1ee0b90f-5303-4559-ae84-85922021df34
Expiry Date
01/01/0001
Salary
Location
Pullman Bandung Grand Central, Bandung, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Bandung
Job Category
Rooms
Description
Supervise the implementation of housekeeping standards and procedures.Open and close the shift and ensure effective shift hand over.Assist with the preparation of efficient departmental work schedules
Reference
d23d68c1-7403-4f10-96f0-2630ead63797
Expiry Date
01/01/0001
Salary
Location
Pullman Bandung Grand Central, Bandung, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Bandung
Job Category
Rooms
Description
Duty Manager First impressions are everything! As a Duty Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience
Reference
f24cd0c9-71fa-4928-b560-165e69727a9d
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
We are seeking a detail-oriented and efficient Assistant Manager for our Housekeeping department in Mumbai, India. This role is crucial in maintaining the highest standards of cleanliness and guest sa
Reference
344aa5ef-54dc-4946-bd9f-a7a555d6ab2c
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai International Airport, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
We are seeking a professional and customer-focused Front Office Executive to join our team in Mumbai, India. As the face of our organization, you will play a crucial role in ensuring exceptional guest
Reference
47ffb1a3-462d-4869-b525-3590ffb4394e
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
e4256229-c9b6-4fea-8014-e35ed93a840f
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Main purpose:You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).Take ownership for the security and safety of the guestsTo have a
Reference
59748f59-2aa8-4ae3-86d8-b7a21b7ea3df
Expiry Date
01/01/0001