- Full-Time
- Permanent
- IBIS
- Rooms
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ibis Berlin Mitte, Berlin, Germany
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REF4339M
Front Office Agent (m/w/d)
Region
Europe and North Africa
Das ***-Sterne Garni Hotel ibis Berlin Mitte ist der perfekte Ausgangspunkt für Sightseeing. In den modernen 198 Zimmern erwartet die Gäste ein gemütliches Bettenkonzept und ein einmaliger Blick auf den berühmten Fernsehturm am Alexanderplatz. Jeden Morgen lädt das Frühstücksbuffet zum Genießen ein. Abends können sich unsere Gäste auf Ihr Lieblingsgetränk und unsere Snackauswahl in der hoteleigenen Bar freuen.
Mit deinem Talent bereitest Du unseren Gästen einen wundervollen Aufenthalt. Von der herzlichen Begrüßung bei der Reservierung, über das freundliche Lächeln beim Check-In, bis hin zum Servieren von kühlen Drinks in unserer Bar. Es erwartet dich eine abwechslungsreiche Tätigkeit, dabei immer im Fokus: Die professionelle Betreuung unserer Gäste. Du kümmerst dich um:
- Betreuung unserer Gäste sowohl telefonisch als auch beim Check-In/ Check-Out
- Organisatorische und administrative Aufgaben sowohl im Front- als auch Back-Office-Bereich (bspw. Verwaltung der Nichtanreisen, Beantwortung von E-Mails)
- Prüfung und Bearbeitung der Reservierungen, Anreisen und Überbuchungen
- Rechnungslegung inkl. Verwaltung der Kostenübernahmen sowie Kassenführung und -abrechnung
- Betreuung unserer Gäste an der Bar und Zubereitung sowie aktiver Verkauf unseres Angebots
- Abteilungsübergreifende Einblicke in neue Tätigkeitsbereiche durch die Zusammenarbeit in unseren multikulturellen Teams
- Anbieten unserer kostenfreien Mitgliedskarte für unschlagbare Gastvorteile
Ob als Hotelprofi oder im Quereinstieg – Du passt zu uns! Denn Persönlichkeit und Gastgeberqualitäten stehen bei uns an erster Stelle! Außerdem zeichnet dich aus:
- Ausbildung im Hotelfach oder Interesse an einem Quereinstieg
- Idealerweise erste Berufserfahrung in der Hotellerie/Gastronomie z.B. am Empfang / Front Office und an der Bar
- Freude an einem abwechslungsreichen Aufgabengebiet im Team
- Hohes Qualitätsbewusstsein und Serviceorientierung sowie Gastgeberqualitäten und Leidenschaft für die Hotellerie
- Offenes, kommunikatives Auftreten sowie eine gute Ausdrucksweise in Deutsch & Englisch
- Teamfähigkeit und Bereitschaft abteilungsübergreifend zu unterstützen – Wir erreichen unsere Erfolge gemeinsam
Bei uns bekommst Du:
- eine ausgeglichene Work-Life-Balance
- einen Platz in einem motivierten Team
- eine tarifliche Vergütung mit 13. Monatsgehalt, Bonus, Zuschüsse zu VWL, Urlaubsgeld und 30 Tage Urlaub pro Jahr
- vergünstigte Übernachtungspreise in unseren weltweiten Hotels
- Zuschuss zum Deutschlandticket oder Deinem Internetvertrag
- Mitarbeiterkarte für Rabatte
- Rabatte durch corporate benefits
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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