Front Desk Supervisor

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

• Oversee Front Desk, Porter’s Desk, Reception, cashiering, One Touch, and Reservations to ensure smooth daily operations.
• Supervise, coach, and develop Ambassadors to deliver consistent, world-class guest service.
• Greet VIPs, manage credit and accounting issues, and ensure all public areas and hotel facilities are flawless.
• Promote loyalty programs and support hotel and departmental targets.
• Maintain strong knowledge of all departments, events, conventions, and key personnel to enhance guest satisfaction.
• Ensure policies, procedures, and service standards are followed, while leading induction and skills training programs.
• Assist with rostering, manage duty keys and cash floats, and perform audits to maintain operational excellence.

• Highly motivated with a keen eye for detail, delivering excellence in every task.
• 1–2 years in a similar role, bringing hands-on expertise and a proactive approach.
• Experience in a luxury hotel environment is a plus, bringing polished service and refined guest interactions.
• Strong verbal and interpersonal skills to engage guests and team members with confidence.
• Always present a professional, polished image that reflects the prestige of the Sofitel brand.
• Comfortable working a rotating roster, including weekends and public holidays, to ensure seamless operations.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.