- Full-Time
- Permanent
- 21C MUSEUM HOTELS
- Rooms
__jobinformationwidget.freetext.LocationText__
21c Museum Hotel Durham, Durham, United States
__jobinformationwidget.freetext.ExternalReference__
REF45013D
Front Desk Supervisor
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Title: Front Desk Supervisor - Durham
Reports To: Front Office Manager/Rooms Manager
Supervises: Front Desk Agents, Valets
General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk and valet functions are completed accurately and efficiently and sees that any major guest complaints or employee complaints are properly communicated and documented to the management staff. The Front Desk Supervisor also acts as a liaison between Front Desk, Housekeeping, and Engineering, and ensures that all requests to these departments are fulfilled within a timely manner.
Specific Responsibilities
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Manages front office and valet staff during appropriate shifts.
Oversees all day to day operations of Front Desk and Valet staffs, insuring that all established front office and hotel policies are followed.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the suite for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the PBX equipment by answering incoming calls within two (2) rings, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Maximizing revenue in each phone, desk, or valet transaction.
Controls cash transactions at the front desk or valet area and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
Reviews all guest issues, contacts appropriate department for resolution, determines recovery, follows up with guest, and maintains log of the incident. Reports issues to manager, escalating immediately when appropriate.
Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Ensures that the AM shift and PM shift sheet is completed each day.
Other duties as assigned by your supervisor or manager.
Know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Standard office equipment including but not limited to: telephone, copier, POS, PC, fax machine, and PBX system.
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mercure Belo Horizonte Lourdes, Belo Horizonte, Brazil
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Zelar pela organização e limpeza dos apartamentos e andares sob sua responsabilidade, garantindo os padrões de excelência requeridos pela marca.
Reference
60412af5-fd4f-4342-8b4b-a3964fe35930
Expiry Date
01/01/0001
Salary
Location
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Seattle
Job Category
Rooms
Description
Providing engaging, sincere, personalized service is one of the ways our Front Desk Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your
Reference
5551c0e0-295f-4385-8619-b7cf052e2326
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure th
Reference
baac7d45-1a15-49c0-9afa-a821077d53e3
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping t
Reference
1f0cd399-c117-4f5c-ad8c-4c85ab19c41d
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Fairmont Century Plaza, Los Angeles, is seeking to select and develop motivated, hospitality passion driven individuals to join our team in Management Development Program (MDP) in Rooms Division.The 1
Reference
b0c447bc-e559-475c-8c2c-28ad67b19e52
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Reference
314dc064-5dc2-4728-8fc8-f8f89c44bbb9
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Reference
ab2a3fad-074b-4b22-b7f4-c3299634a419
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Title: Bell/Valet Captain Profile: The Bell/Valet Captain at the 21c Museum Hotel must be committed to providing great customer service and passion of the company’s Core Values throughout the propert
Reference
52ffbfec-cb21-4183-9772-f7d4782240a8
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Pinheiros, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Recepcionar os hóspedes/clientes na chegada ao hotel, abordando-os, retirando bagagens, acompanhando-os ao apartamento, apresentando as instalações e prestando informações gerais sobre a unidade e o
Reference
ccfdaabb-ecf1-4104-8726-868793e11828
Expiry Date
01/01/0001
Salary
Location
ibis Sao Paulo Barra Funda, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Realizar e zelar pela organização, conservação e limpeza das áreas sociais e de serviço sob sua responsabilidade, garantindo os padrões de excelência requeridos pela marca.
Reference
d1b18ea2-b4f4-4be4-870b-e0a142e7cc28
Expiry Date
01/01/0001