Front Desk Agent, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: Front Desk Agent

Department: Front of House

Salary: £35,208 (including service charge)

Inspired & Supported by: Reception Manager

Your purpose will be:  First impressions are everything! As a Receptionist with The Savoy you have the opportunity to provide a welcome experience like no other. Your personalised greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit. 
 

You will be accountable for:

• Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
• Taking ownership of any guest request which comes your way seeing it through until completion

Your key responsibilities & contribution will be:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service 

• Greet, check in and settle guest accounts while ensuring service standards are met                  
• Assist guests regarding hotel facilities in an informative and helpful way 

• Administrative duties and assistance with the preparation of the Night Audit  

• Respond to each Guest who approaches Reception 

• Drive rate through up-selling room brands 

• Follow department policies, procedures and service standards 

• Follow all safety policies   
• Other duties as assigned 
• Paying keen attention to guest preferences and update profiles accordingly
• Working different shifts including night shifts 

What you will need to do this role:

Essential:

• Minimum 3 years’ experience in a Front Desk related role in a luxury hospitality environment
• Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Ability to multi task and problem solve in a fast paced environment
• Keen eye for detail
• Previous experience of guest complaint handling and going the extra mile to meet guest needs
• Flexibility to work different shifts including night shifts  
• Knowledge of OPERA PMS

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• Optician reimbursements, and local discounts for F&B and retail