Front Desk Agent

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We are seeking a friendly and professional Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth hotel operations.

• Greet and welcome guests with a warm, sincere smile upon arrival
• Perform efficient check-in and check-out procedures, ensuring 100% accuracy in guest information and room assignments
• Handle guest inquiries and requests promptly and professionally, providing information about hotel amenities, local attractions, and services
• Process payments and manage financial transactions accurately
• Assist with reservations, including room bookings, modifications, and cancellations
• Collaborate with other departments to ensure guest needs are met and issues are resolved quickly
• Maintain a clean and organized front desk area
• Ensure guest privacy and confidentiality at all times
• Upsell room upgrades and promote hotel services to drive revenue
• Handle guest complaints and escalate to management when necessary
• Assist with administrative tasks such as report generation and inventory management

• High school diploma or equivalent
• Previous experience in front office operations, preferably in a luxury hotel setting
• Proficiency in Front Office Systems (e.g., Micros-Fidelio) and Microsoft Office suite
• Excellent communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and enthusiastic attitude
• Detail-oriented with the ability to multitask in a fast-paced environment
• Flexible and adaptable, with the ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
• Excellent problem-solving skills and the ability to remain calm under pressure
• Basic math skills for handling financial transactions
• Knowledge of local attractions and services in Cairo
• Ability to stand for extended periods and occasionally lift up to 25 pounds
• Team player with a positive attitude and willingness to learn

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Frequent lifting and carrying up to 30 lbs.
•    Occasional kneeling, pushing, pulling, lifting.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.